Returns & Exchanges

At Stars + Honey, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we only accept returns or replacements for goods that arrive damaged or defective. Please contact us within 48 hours of delivery to ensure a swift resolution for any issues with your order.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging and the affected product as soon as it arrives to help us process your claim.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos attached to initiate the review process.

• 3.
  Verification Review

  Our quality assurance team will evaluate your request within 2 business days to verify the defect or transit damage.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method.