Frequently Asked Questions
Sweetening your shopping experience with helpful information.
How should I store my honey products?
To maintain freshness, store your honey in a cool, dry place away from direct sunlight. There is no need to refrigerate our honey, as low temperatures can accelerate crystallization.
What is your shipping policy for perishable items?
We ship all orders within 2-3 business days. For delicate food items, we use insulated packaging and expedited shipping to ensure your products arrive in perfect condition.
Do you offer international shipping?
Currently, Stars + Honey ships within the United States and Canada. We are working on expanding our reach to international honey lovers soon.
Can I return food products if I change my mind?
Due to food safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full replacement or refund.
Is your honey raw and unfiltered?
Yes, all Stars + Honey products are 100% raw and unfiltered to preserve the natural enzymes, antioxidants, and local pollen counts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.